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Privacy Statements
This Privacy Policy describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Policy periodically as we may update it from time to time. This policy was last reviewed on 01-28-02.

How do you use my information?

What information does Wedding Favors collect about me?

What are ‘cookies’ and how does Wedding Favors use them?

How can I update my information?

How do I know my information is secure?

EOS Terms and Conditions

How do you use my information?

The information we receive allows us to tailor our Web site and improve your shopping experience, making it easier and more enjoyable. The information you volunteer enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our sites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events.

We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please follow the instructions on the bottom on any promotional email you receive from us.

Please note: In order to process your online purchases we will send you a confirmation email or contact you if we have questions about your order.

In some instances, we use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

What information does Wedding Favors collect about me?

Every time you visit our Web site, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site. Wedding Favors does not use this information to identify you personally.

When you purchase from our site or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.

We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via Email)

What are ‘cookies’ and how does Wedding Favors use them?

A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you, right on your computer. Wedding Favors does not believe that storing your personal information on a cookie is a responsible use of this information. Cookies are also used to "connect" your computer to information stored in a separate location. At Wedding Favors, we use cookies to connect your computer with the information we store for you in our database. Some examples of this data include your account preferences, items added to your shopping cart, user specific information on pages accessed and previous visits to our site. Your information is stored in a safe and secure database. We do not use cookies to store any of your personal or financial information on your computer.

How can I update my information?

You can access the following information in the account update area of the site:
  • Financial information (such as credit card account information)
  • Unique identifier information (customer number or password)
  • Contact information (name, address, phone number)

    How do I know my information is secure?

    We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window then the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

    EOS Terms and Conditions

    This Web site is owned and operated by ("EOS"). The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to EOS indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by EOS. EOS reserves the right to make changes to this site and these terms and conditions at any time.

    Typographical Errors. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EOS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EOS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EOS shall immediately issue a credit to your credit card account in the amount of the charge.

    Order Acceptance Policy. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. EOS reserves the right at any time after receipt of your order to accept or decline your order for any reason. EOS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

    Return Policy. EOS has made customer satisfaction a top priority. Returns are accepted under certain conditions:
    1. RMA Number. A valid Return Merchandise Authorization, "RMA", number must accompany returns. This number must be placed on the outside and inside of your returned product package for adequate identification. Please be aware that product returned without a valid RMA number will be refused. An issued RMA number is valid for 30 calendar days from the issue date. If goods are not received within 30 days, the RMA will be canceled.

    2. Packaging and Condition. Goods must be returned in the original packaging with the manufacturers packaging materials and manuals in as-new condition. A copy of the original invoice, with the description of the problem must accompany all returns.

    3. Changed Mind, Factory Sealed. If Customer changes his or her mind and the manufacturer's box is unopened and factory sealed, Customer may return goods for a refund or exchange credit within 14 days of product's shipping date. Shipping and restocking charges apply.

    4. Changed Mind, Not Factory Sealed. If Customer changes his or her mind and the manufacturer's box is opened or not factory sealed, Customer may return goods for exchange credit within 30 days of product's shipping date. EOS cannot provide refunds for opened non-defective products. Shipping and restocking charges apply.

    5. Defective Product. If product is defective, Customer may return goods for replacement within 30 days of product's shipping date.

    6. Return Term Definitions. "Defective" means an item is non-functioning, incompatible, or doesn't function as described or advised by the manufacturer. "Factory Sealed" means an item is in 100% resalable condition, with all manufacturer's seals intact.

    7. Shipping and Restocking Charges. Shipping costs are not included in refunds or exchange credits. If a product was originally shipped to Customer free of charge, a 20% shipping charge will be deducted from the refund or exchange credit amount. A 20% restocking charge will be deducted from a refund or exchange credit amount on non-defective products.
    Cancellation Policy. If Customer requests a cancellation after the product's ship date and time, the cancellation request will not be accepted. If Customer requests a cancellation after the product's ship date and time and refuses the package, the case will fall under the Return Policy and shipping and restocking charges will apply on non-defective products.

    Damaged Goods Policy. EOS is not responsible for damages incurred in transit. It is Customer's responsibility to inspect shipment, and to note any obvious damage with the driver. In the event of damaged goods, Customer should immediately contact the freight carrier to place a damage claim.

    Disclaimer and Limitation of Liability as to Products Sold. All of EOS’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, EOS makes no representations or warranties, either express or implied, of any kind with respect to products sold on the EOS sites. Except as expressly stated herein, EOS expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to EOS arising from any product sold on the EOS sites shall be the price of the product ordered. In no event shall EOS, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

    Disclaimer and Limitation of Liability as to the EOS Web Sites. The EOS web sites and the materials therein are provided “as is”. EOS makes no representations or warranties, either express or implied, of any kind with respect to the EOS sites, their operations, contents, information or materials. EOS expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that EOS Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the EOS sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

    Service and Support. All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.
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